Group Nexus
Group Nexus Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Group Nexus has a 1.5 star rating from 15 customer reviews with mostly dissatisfied sentiment and an 85% unfavorable distribution.
Key Takeaways for Future Customers
- Group Nexus reviews highlight persistent customer service failures when trying to pay or appeal parking charges.
- Expect delays on refunds, payment confirmation, and receipt issuance.
- Automated systems often prevent speaking to a human when urgent help is needed.
Negative Feedback / Risk Areas
- Customer complaints about lack of telephone support and inaccessible appeal processes.
- Reports of payment processing errors, duplicate charges, and missing receipts.
- High price level and poor handling of refunds and cancellations.
Positive Feedback
A few users noted successful payments and occasional helpful responses, though these are rare compared with negative reports.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Group Nexus has a 1.5 star rating from 15 customer reviews with mostly dissatisfied sentiment and an 85% unfavorable distribution.
Key Takeaways for Future Customers
- Group Nexus reviews highlight persistent customer service failures when trying to pay or appeal parking charges.
- Expect delays on refunds, payment confirmation, and receipt issuance.
- Automated systems often prevent speaking to a human when urgent help is needed.
Negative Feedback / Risk Areas
- Customer complaints about lack of telephone support and inaccessible appeal processes.
- Reports of payment processing errors, duplicate charges, and missing receipts.
- High price level and poor handling of refunds and cancellations.
Positive Feedback
A few users noted successful payments and occasional helpful responses, though these are rare compared with negative reports.
Media from reviews
Manchester, England
Resolved: Unable to contact Nexus to Appeal wrongful fine
Not resolved.
We paid the parking charge, and we, along with others, had trouble with the car parking machine. But we paid, then got fined, then got a double fine.
We are really depressed and feel that we are helpless as Nexus won't help these elderly people.
Shame on Nexus. They are disgraceful.
- Wrong contact nos
Preferred solution: Full refund
User's recommendation: Park in the streets NOT on a Nexus car park
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRecieved a parking charge reminder
No-one to talk to just a automated 1/5 answered call
I have received a parking charge reminder. I sent to you by post a postal order for £45; this was posted on the 6th May.
I have photo evidence of the purchase of the postal order and a stamped address envelope. Could you respond ASAP?
Thanks, Mr. [PERSON_NAME].
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wigan, Wigan
I was parked on leigh hospital ,was...
I was parked on leigh hospital ,was issued fine but i had payed for parking payed the full day pass got it stated on my banking app that i have payed ,y have i got a parking fine
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Walsall, Walsall
Hi pleas i waiting for appeal is still...
Hi please I am waiting for appeal is still showing hold vehicle registration
DV26HSL
Parking charge reference
0000226146****. ... please let me know as soon as possible because 7 more days and it will increase I will not be able to afford £70 now is still £40.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerParking charge but can not receive as I have no address
- It's an automated service; I need to speak to someone urgently.
- I can't access online.
- I can't appeal without the reference number; I paid £70 admin.
It's an automated service, and I need to speak to someone urgently. I can't get online and can't receive any fines as I am no longer at the address the hired company gave you.
I can't appeal because it is not receiving my reference number, which I only have from the hired company.
I have already paid them £70 for an admin charge. I really need to speak with somebody; I am of no fixed abode.
Preferred solution: To speak to somebody
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: They useless you can speak to anybody on there
Company fixed the issue and I have been provided with settlement agreement.
Complaint about the appeal that you have not given me an answer and you said the parking ticket would be on hold, but it keeps sending me more money on it.
Preferred solution: For you to answer my appeal, it’s been over a month and you keep sending me more bins to pay it where you said it would be on no to answer my appeal and then I’d pay it at the £60
Mexborough, Doncaster
Trying to pay fine
I have no payment details to pay fine
Trying to call but no answer just press onto next
Sent email asking for payment details
Manchester, England
Parking charge paid-letter received saying it wasn't & I have to pay thechigher charge.Trying to get to speak to someone is impossible!!-so what do I do?
Try & make it easier to actually deal with a problem.Your main concern seems to be getting the money but no regard for resolving issues-very unprofessional.
User's recommendation: Not recommended at all on my experience
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIv payed my fine
Ipayed my fine now they want me to pay againd i cant talk to anybody to sort it outi need help to sort it
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Southwark, Southwark
Hi Nexus, Please could you amend the...
- Amend vehicle registration from NG12 0DX to RS12 GRS.
- Add GS10 RSS back onto account.
Hi Nexus,
Please could you amend the registrations of my vehicle from NG12 0DX, to new reg is RS12 GRS , also can you add GS10 RSS back onto my account please.
Rita shanks
Receptionist/Clerk
Urgent Care Centre
Newark Hospital
Tel: 01636 68****
Manchester, England
I have paid fine but received a letter saying I hadn't
I am absolutely disgusted!!.Impossible to actually SPEAK to someone!.I have paid my fine but received a letter to say I had to pay the FULL £75 as I HADN'T paid.You are quick to issue the fine but not to resolve issues regarding it.I just want to SPEAK to someone to clear this up-I don't need this stress!!.
User's recommendation: I can't recommend at all-total confusion.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cannock, Staffordshire
Need to confirm payment details which i have done
Didn’t get any payment confirmation which I have done. Tried to get confirmation through phone but nothing happened.
User's recommendation: Please don’t park your car this parking site if you have an other option
Harringay, Haringey
Cameras access urgent. Its been hit and run accident
- Accident yesterday on 02/03/2026; driver fled.
- I couldn't see the plate or identify the vehicle; please help obtain footage to identify it.
I am writing to follow up regarding the accident that occurred yesterday on 02/03/2026. I have tried calling and sending an email but have not yet received a response.
Unfortunately, the person who hit my car fled the scene.
The incident happened very quickly, and I was unable to see the vehicles license plate number or clearly identify the car.
I have contacted the police, but they have informed me that they are unable to assist further at this time. I have also asked nearby shops if they could help by checking their security cameras, but they have declined.
I kindly request your assistance in obtaining any available video footage or information that may help identify the vehicle and its license plate number.
This information is very important for resolving this matter.
Please let me know if you require any additional details from me. I would greatly appreciate your prompt response.
Thank you for your time.
Kindly,.
AnaMaria
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Walsall, Walsall
Paid my fine.and you saying I have not.
Useless
I paid my 40£fine on the 10th March.ref no.024142****0031.reg.no vo59lzp.yuo have sent me a letter asking for 80.,£
Coventry, Coventry
Can’t register my blue badge at George Eliot hospital nuneaton
I have been trying to register my blue badge for George Eliot Hospital, Nuneaton. But it will not let me. At 81 years old, I am finding it difficult.
Preferred solution: Help registering my blue badge
Brent, Brent
Ive Brocken down I’m waiting for a tow truck I’ve been here over 2 hours
- I have broken down and am parked at Killington Lake M6 southbound services; please contact me.
- Vehicle KS73UXO; I can send photos.
Dear Sir or Madam, I have broken down. I am parked in Killington Lake M6 southbound services.
My vehicle registration is KS73UXO, and I will send a picture to you. Will I be charged for this delay?
Please can you get in contact with me? I can take a photo of the vehicle and the tow truck and send it to you.
Preferred solution: I have parked on the Killington southbound service station M6 motorway. The reason being I have broken down. I am waiting for a tow truck to take me back to Darlington. Will I be charged for this delay?
User's recommendation: Good
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